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T & Cs

Terms and Conditions

general terms and conditions

  • Upstate Yoga will make every possible effort to deliver classes and services on time as advertised. However, there may be times when a scheduled class is unable to be delivered.

  • No late entry is permitted, so please ensure that you arrive before the scheduled class time.

  • Upstate Yoga is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or if you are unable to attend a class because it is full.

  • We provide lockers for valuables, but please note that we are not responsible for the safekeeping of your belongings while they are at the studio.

  • All purchases are final and Upstate Yoga does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.

  • All passes and memberships are non-transferable and may not be shared.

introductory offer

  • Any introductory offer made by Upstate Yoga may only be purchased by new members who have not yet attended the studio.
  • Introductory Offers will be valid for specified terms, usually expressed in days. The term of the Introductory Offer will commence on the date of your first visit.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of any Introductory Offer due to illness, injury, change of address or any other reason.

10 class pass

  • All ten class passes expire in 12 months of the first class that you attend after your purchase of the pass.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of the 10 Class Pass due to illness, injury, change of address or any other reason.

unlimited monthly auto pay membership

  • The minimum term of the Unlimited Membership is 3 months, you may not cancel the Unlimited Monthly Auto Pay Membership before that date for any reason. The term of the Unlimited Membership commences on the date that you purchase the membership or such other date as is agreed by Upstate Yoga.
  • This membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.
  • After the expiry of the minimum 3 months term, the membership will continue until you advise Upstate Yoga via email (info@upstateyoga.com.au) to cancel the membership.  7 days notice is required to process the cancellation.
  • Membership fees will be charged to your credit card or bank account once per month via a third party biller, EziDebit.
  • It is your responsibility to ensure there are sufficient funds available to cover the monthly auto pay. If an auto pay is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Our third party biller, Ezidebit, is unable to absorb these costs and applies a fee for these failed transactions. The fee is currently $9.90, but may change from time to time. This fee will be debited from your account after the failed payment.
  • If an auto debit cannot be made for any reason, Upstate Yoga may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
  • Memberships can be suspended for minimum1 week and maximum of 6 weeks via email at any time (info@upstateyoga.com.au). Memberships can be suspended for maximum 6 weeks per year. Please allow 48 hours to process membership suspensions.

12 month unlimited membership

  • This membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.
  • Memberships can be suspended for minimum 1 week and maximum 6 weeks via email at any time (info@upstate.com.au).  Memberships can be suspended for maximum 6 weeks per year Please allow 48 hours to process membership suspensions.
  • No refunds or transfers, are offered on unused portions of the 12 Month Membership due to illness, injury, change of address or any other reason unless otherwise agreed by Upstate Yoga.

1 month unlimited

  • The 1 Month Unlimited Membership is valid for 1 month and will expires 1 month after the first class that you attend after the purchase of your pass.
  • This membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of the 1 Month Membership due to illness, injury, change of address or any other reason.

 

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