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T & Cs

Terms and Conditions

general terms and conditions

  • Upstate Yoga will make every possible effort to deliver classes and services on time as advertised. However, there may be times when a scheduled class is unable to be delivered.

  • No late entry is permitted, so please ensure that you arrive before the scheduled class time.

  • Upstate Yoga is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or if you are unable to attend a class because it is full.

  • We provide lockers for valuables, but please note that we are not responsible for the safekeeping of your belongings while they are at the studio.

  • All purchases are final and Upstate Yoga does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.

  • All passes and memberships are non-transferable and may not be shared.

reformer booking cancellation policies

  • If you have booked to attend a reformer class and wish to cancel your attendance, you must process a cancellation through the online booking system up to 9 hours prior to the scheduled commencement time for the class. We will not accept cancellations by phone, e-mail or any other method other than by using the online booking system.
  • Clients on an unlimited membership that book in and either do not cancel 9 hours prior to class or do not show up will be charged a $20 fee and clients on a 10 class pass membership will have a class deducted.  Payment will be automatically processed via our online system.  By booking online you are agreeing to our policy.  We are unable to make any exceptions to this in the efforts of being fair and consistent to all.

introductory offer

  • Any introductory offer made by Upstate Yoga may only be purchased by new members who have not yet attended the studio.
  • Introductory Offers will be valid for specified terms, usually expressed in days. The term of the Introductory Offer will commence on the date of your first visit.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of any Introductory Offer due to illness, injury, change of address or any other reason.

10 class pass

  • All ten class passes expire in 12 months of the first class that you attend after your purchase of the pass.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of the 10 Class Pass due to illness, injury, change of address or any other reason.

unlimited monthly auto pay membership

  • The minimum term of the Weekly Auto Pay Unlimited Membership is 12-weeks, you may not cancel the Auto Pay Membership before that date for any reason. The term of the Unlimited Membership commences on the date that you purchase the membership or such other date as agreed by Upstate Yoga.
  • After the expiry of the minimum 12-week term, the membership will continue until you advise Upstate Yoga via email (info@upstateyoga.com.au) to cancel the membership.  Seven days notice is required to process the cancellation.
  • Weekly Auto Pay Memberships can be suspended for minimum 1 week and maximum of 6 weeks via email at any time info@upstateyoga.com.au  Memberships can be suspended for maximum 6 weeks per year. Please allow 48 hours to process membership suspensions.
  • Membership fees will be charged to your nominated credit card or bank account on a weekly basis via a third party biller, EziDebit.  It is your responsibility to ensure there are sufficient funds available to cover the weekly auto pay. If any auto pay is declined due to insufficient funds EziDebit will charge you a fee of $11.90 from your account after the failed payment.
  • This membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.
  • If an auto debit cannot be made for any reason, Upstate Yoga may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.

12 month unlimited membership

  • This membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.
  • Memberships can be suspended for minimum 1 week and maximum 6 weeks via email at any time (info@upstate.com.au).  Memberships can be suspended for maximum 6 weeks per year. Please allow 48 hours to process membership suspensions.
  • No refunds or transfers, are offered on unused portions of the 12 Month Membership due to illness, injury, change of address or any other reason unless otherwise agreed by Upstate Yoga.

1 month unlimited

  • The 1 Month Unlimited Membership is valid for 1 month and will expires 1 month after the first class that you attend after the purchase of your pass.
  • This membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of the 1 Month Membership due to illness, injury, change of address or any other reason.

 

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